Tyler Arcaro

Executive Director Travel Technologies

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Tyler Arcaro graduated from Albright College in Reading, Pa. with a degree in French Language & Civilization and immediately moved overseas to France. He began his career in the travel industry working as a Tour Guide in Paris, where he created, organized, and led customized group and private walking tours.

Upon returning to the U.S., Tyler explored a different facet of the industry and became a corporate advisor at FCM Travel Solutions in Philadelphia. He began by providing additional coverage to all offices and teams, including Online Booking Tool Support, Groups & Meetings, and the After-Hours Desk.

Tyler later assumed the role of Lead Agent and provided white glove, VIP-service to C-Suite executives before moving into a management role and relocating to Manhattan. Tyler oversaw agent operations, implemented multi-million-dollar accounts, and serviced existing customers – including two of FCM’s largest global accounts.

With his deep understanding of the day-to-day agent workflow, Tyler transitioned from a frontline advisor and assumed a supervisory role in Product Integration and Business Solutions at Protravel International, later becoming Director, Product Management & Travel Technology. He oversaw the ClientBase CRM implementation, redesigned the corporate Intranet, streamlined internal processes such as advisor onboarding and offboarding, and managed large-scale Sabre GDS conversions.

Tyler joined the Valerie Wilson Travel family in September 2019 as Executive Director, Travel Technologies and manages the suite of products in our technology portfolio. He educates travel advisors on emerging technologies and industry trends and collaborates closely with department heads and the VWT Executive Team to drive operational efficiencies and business solutions through technological development.

How did you get into the travel industry?

It all started when I moved to Europe. At that time, I was teaching English in Paris and met up with a close friend from Pennsylvania who was in Berlin for a film festival. I stayed in a local hostel (the first and last time I did that) and saw an advertisement for a “free” city walking tour. I signed up, took the tour the next morning, and was very unimpressed with the guide. I knew I could do a better job – and put my French degree to good use! When I returned “home” to Paris, I became an independent tour guide, eventually stopped teaching English, and later contracted with a handful of local companies. It was a very positive experience at that time of my life, but I wanted to do something different and elevate my career. I returned back to the U.S. and just happened to be in the right place at the right time one night. And that was at a Wine 101 course at the Philadelphia Wine School! I sat across from a woman who was a Sabre Trainer at FCM in Philly, and we started talking about travel. She told me the company was looking for new agents and gave me a referral link to apply. I got the job, and she was the one who taught me Sabre! The rest is history…

Favorite Destination

France. I’ve studied the language and culture since Middle School and spent many formative years there after college. I return at least once a year to see close friends and family in Paris, which is the starting and ending point of my trips. One of my favorite ways to travel is by train, and France is very well-connected by high-speed rail. Within a few hours you can be in an entirely different region with a diverse landscape, rich history, and unique customs.